(11-22-2012 10:54 AM)azmouse Wrote: Only one grocery store in Phoenix tried these self-service lanes a few years ago, and they turned out to be more trouble than they were worth. The machines were always misreading prices, malfunctioning, and breaking down. It took more time for employees to help customers frustrated by the machines than it took for a trained store employee to ring up the purchase in the first place.
The machines are long gone and no other grocery store has them now.
Home Depot has one lane of self-service but still has to have an employee staff that lane. I don't see what they gain by these lanes at all.
Our Fred Meyer has had the self-check for a few years. It's always busy, usually with people with 5 items or less. The regular check-out lanes never have lines, not even last night when the store was packed. I think that's why they do it, it keeps customers happier which means customer retention and that's the name of the food game, I think.